I hereby agree that by purchasing a gift certificate that I have read and agree to all terms and conditions as set forth by AZ Mobile Spaws below:

Terms & Conditions

Cancellation/Refund Policy

Cancellations must be made a minimum of 24 hours prior to scheduled appointment. Cancellations made within 24 hours of scheduled appointment will be charged a 50% rescheduling fee (of scheduled appointment cost). The rescheduling fee will be due prior to providing the client with another appointment. Refunds are given at the sole discretion of AZ Mobile Spaws management. Groomers have no authority to provide discounts or refunds. Please contact us at info@azspaws.com with any questions or concerns regarding these policies.

Additional Services

In some rare cases, our groomers will assess that your pet needs additional services in order to safely complete the grooming appointment. Usually, these services will include one or more of (but not limited to) the following: de-matting, shave-downs, and flea/tick treatment. (NOTE: Our groomers are extremely well trained and are expected to complete the groom without additional services IF POSSIBLE while maintaining the safety and comfort of your pet.) If you have not already included these services at the time of booking, our groomer will consult with you as to why these services are needed, and will add them to the grooming appointment charge in order to complete the job. Should you refuse the service, and our groomersdo not believe they can safely continue, they will discontinue the appointment and you will be responsible for a 50% appointment charge for the time and work completed by the groomer.

Aggressive Dogs

In rare cases, some dogs may become aggressive towards our groomers. Should your dog become aggressive, our groomers are given the sole discretion to assess the safety of both groomer and dog in continuing the groom. In most cases, our groomers can use restraint devices or muzzles if they feel unsafe, but if they are concerned about their or your pet's safety, they will discontinue the grooming appointment. A 50% fee will be assessed at the sole discretion of the AZ Mobile Spaws management, dependant upon time spend and grooming completed after speaking with the groomer.

All sales are final

Gift certificates may not be returned or refunded and have no cash value. In some cases listed above, the customer may request credit be placed back on the gift certificate for extenuating circumstances and will be done so at management's discretion. Gift certificates may not be used to purchase memberships with AZ Mobile Spaws.